Software assigns the work
Managers spend hours routing work instead of solving problems. We automate task assignment so your team focuses on exceptions, not everyday delegation.
The Problem
Manual delegation creates bottlenecks
When managers manually route work, throughput depends on their availability. The rules for "who gets what" live in their heads, not in the system.
Throughput bottleneck
Work piles up when managers are busy. Delegation becomes the constraint instead of actual fulfillment capacity.
Knowledge in heads
Assignment rules vary by manager. One shift runs differently than another because the "how" is never written down.
Unbalanced workloads
Without visibility into complexity, some workers get overloaded while others finish early. Counting batches ignores difficulty.
The Solution
Codified delegation rules
We capture how your best managers assign work and encode it into the system. Tasks route automatically based on skills, availability, and complexity.
Auto-assignment
- Route tasks based on worker skills, certifications, and training level
- Balance workloads across the team in real time
- Prioritize time-sensitive orders automatically
Complexity scoring
- Score tasks by item count, SKU variety, and special handling
- Distribute work fairly based on actual difficulty, not batch count
- Match complex orders to experienced workers automatically
Role-based queues
- Separate queues for Ops, CS, and Wholesale teams
- Each role sees only the work they should handle
- Reduce training time by encoding "who does what" into the system
Exception escalation
- Automatically flag orders that need manager attention
- Codify when to escalate so issues surface without manual watching
- Managers only step in when something needs human judgment
See how this works for your operation
Schedule a callThe Outcome
Exception-only management
The system runs the queue. Managers only step in for exceptions. Your best operators' knowledge survives turnover and scaling.
Tasks route instantly without waiting for manager approval
Delegation rules survive turnover, vacations, and sick days
Workloads balance based on task complexity, not batch count
CASE STUDY
Automated Task Routing
We built a work delegation system for a CPG brand fulfilling DTC, Amazon, and retail orders from one warehouse. The system routes tasks based on complexity and team experience levels, balancing workloads automatically. Supervisors shifted from manual assignment to exception-only involvement, with real-time dashboards showing team capacity.
Ready to automate delegation?
We'll help you codify your best managers' assignment rules into software that scales.
Schedule a call