Channel rules that scale with you

TikTok Shop, wholesale, and subscriptions each need different fulfillment rules. We encode channel-specific workflows so you scale without hiring specialized staff.

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The Problem

Every channel is different

DTC orders have different SLAs than wholesale. TikTok Shop requires specific packaging. Subscriptions have their own cadence. Managing all this manually does not scale.

Mixed queues

Wholesale and DTC orders compete in the same queue. Staff cannot tell which rules apply without checking each order manually.

Specialist dependency

You hire people who know "TikTok orders" or "wholesale orders." When they are out, those channels suffer.

SLA violations

TikTok, Amazon, and wholesale each have different delivery promises. Missing them manually tracked is risky.

The Solution

Channel-specific workflows

We encode each channel's fulfillment rules into the system. Orders route to the right queue with the right instructions. Any operator can handle any channel.

Channel-Specific Workflows

We encode each channel's fulfillment rules into the system. TikTok Shop, wholesale, subscriptions, marketplace orders. Each routes to the right queue with specific instructions. SLAs enforced automatically. Any operator can handle any channel.

  • Automatic channel-based order routing
  • SLA enforcement and priority rules
  • Channel-specific packaging requirements
  • Subscription fulfillment workflows
  • Wholesale compliance handling
  • Marketplace documentation rules

Channel routing

Orders automatically route by channel: DTC, wholesale, marketplace, subscription. Each follows its own workflow.

SLA enforcement

Each channel's delivery promise encoded. Orders prioritized by cutoff time. SLA violations flagged before they happen.

Packaging rules

TikTok Shop gets branded packaging. Wholesale gets plain boxes. Subscriptions include the right inserts. All automatic.

Carrier selection

Each channel has its own carrier preferences and service levels. Rules encoded so operators do not have to remember.

Subscription cadence

Subscription orders release on schedule. Holds for payment issues. Customer communication built into the workflow.

Wholesale workflows

B2B orders follow wholesale rules: case packs, pallet builds, compliance labels. Different process, same system.

See how this works for your operation

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The Outcome

Scale without specialists

Channel rules live in the system, not in people's heads. Any operator can handle any channel. You add sales channels without adding specialized staff.

Flexible

Any operator can handle any sales channel correctly

Compliant

Channel SLAs and requirements enforced automatically

Scalable

Add new sales channels without hiring specialists

Ready to codify your channel rules?

We'll build channel-specific workflows so you can scale without hiring specialists.

Schedule a call