# Workflow automation

Source: <https://www.gotopo.com/solutions/workflow>

> Stop running fulfillment exceptions in Slack threads. Holds, QC, VIP handling, and backorder logic become first-class states in your OMS, ShipStation, or NetSuite.

## The problem

Holds, QC, VIP rules, partial backorders, and exception cases run on email threads and Slack messages. Every order with non-default handling becomes a one-off conversation. The status of an order in your OMS does not reflect where it actually is.

## The solution

We design tailored workflows built on top of your existing stack. Holds, QC review, VIP routing, partial-ship backorder logic, and re-entry from exception queues all become first-class states in your OMS, ShipStation, or NetSuite. We capture the tribal knowledge that decides how each exception moves and turn it into rules the system enforces every shift. Each transition is auditable and consistent.

Common scenarios we automate: holds for fraud review, QC sampling, VIP white-glove pack, backorder release on stock arrival, channel-specific routing, custom kitting workflows, hazmat compliance gates.

## The outcome

The OMS becomes the source of truth. Every exception case has a defined path. Tribal knowledge lives in software instead of long-tenured operators' heads, so processes survive turnover and new hires run the floor on day one.

## Frequently asked questions

**Do you replace our OMS?**

No. We add status flows on top of the OMS you run today. ShipStation, NetSuite, Sellercloud, Extensiv: we work with each.

## Related

- [/solutions/automation-rules](https://www.gotopo.com/solutions/automation-rules)
- [/solutions/work-delegation](https://www.gotopo.com/solutions/work-delegation)
- [/solutions/batching](https://www.gotopo.com/solutions/batching)
- [/solutions/channel-fulfillment](https://www.gotopo.com/solutions/channel-fulfillment)