# Work delegation automation Source: > Siloed delegation knowledge is a liability. We capture how your best managers route work and encode it into the system so throughput stops depending on who is on shift. ## The problem: manual delegation creates bottlenecks When managers manually route work, throughput depends on their availability. The rules for "who gets what" live in their heads, not in the system. - **Throughput bottleneck.** Work piles up when managers are busy. Delegation becomes the constraint instead of actual fulfillment capacity. - **Knowledge in heads.** Assignment rules vary by manager. One shift runs differently than another because the "how" is never written down. - **Unbalanced workloads.** Without visibility into complexity, some workers get overloaded while others finish early. Counting batches ignores difficulty. ## The solution: built-in delegation rules We capture how your best managers assign work and encode it into the system. Tasks route automatically based on skills, availability, and complexity. - **Auto-assignment.** Route tasks based on worker skills, certifications, and training level; balance workloads in real time; prioritise time-sensitive orders automatically. - **Complexity scoring.** Score tasks by item count, SKU variety, and special handling; distribute work fairly based on actual difficulty; match complex orders to experienced workers. - **Role-based queues.** Separate queues for Ops, CS, and Wholesale teams; each role only sees the work they should handle; reduce training time by encoding "who does what" into the system. - **Exception escalation.** Automatically flag orders that need manager attention; define when to escalate so issues surface without manual watching; managers only step in when human judgment is needed. ## The outcome: exception-only management The system runs the queue. Managers only step in for exceptions. Your best operators' knowledge survives turnover and scaling. ## Frequently asked questions **Does this require us to use a specific WMS or OMS?** No. We build the delegation logic on top of whatever you run today. ShipStation, Sellercloud, NetSuite, Extensiv, custom systems; we have integrated with all of them. **Can managers still override the system?** Yes. Auto-assignment is the default; manual override is always available, and overrides are logged so you can spot patterns and feed them back into the rules. ## Related - [/solutions/batching](https://www.gotopo.com/solutions/batching) - [/solutions/workflow](https://www.gotopo.com/solutions/workflow)