# Channel fulfillment

Source: <https://www.gotopo.com/solutions/channel-fulfillment>

> TikTok Shop SLAs, wholesale EDI, Shopify B2B drop-ship splits. Each channel gets its own workflow; operators run the same UI and the channel decides what it does.

## The problem

Each sales channel has its own rules. TikTok Shop has rapid-ship SLAs and unique label requirements. Wholesale needs EDI, packing list specs, and consolidated freight. Subscriptions need cycle batching and skip-handling. Today this tribal knowledge lives in operator memory, channel-specific Slack threads, and brittle automation.

## The solution

We design tailored channel workflows built on top of your existing stack, including your OMS and ShipStation. Each channel becomes a first-class flow with its own SLA monitoring, label format, packing slip template, and batching rules. We capture the per-channel rules in software so adding a channel stops requiring specialised staff. Operators run one UI; channel logic drives behaviour.

## The outcome

Adding a channel stops requiring new specialised staff. SLA misses on TikTok Shop drop. Wholesale BOLs and packing lists print correctly the first time.

## Frequently asked questions

**Do you handle EDI for wholesale customers?**

Yes. We integrate EDI into the same workflow your DTC orders use, so wholesale POs land as orders in your OMS with the right line-item format, ship-to logic, and packing-list template attached.

**What about TikTok Shop's tight SLAs?**

We build SLA monitoring per channel and route TikTok Shop orders to the priority batch with its own cutoff alerting. Operators see TikTok orders surfaced before they breach SLA.

## Related

- [/solutions/workflow](https://www.gotopo.com/solutions/workflow)
- [/solutions/batching](https://www.gotopo.com/solutions/batching)
- [/solutions/reporting](https://www.gotopo.com/solutions/reporting)